Policies
Privacy Policy
Our medical centre complies with all confidentiality and privacy obligations. Please refer to our
Privacy Policy or ask reception.
Specialist referrals
These must be done during a consultation with your GP. Repeat referrals are given at your GPs discretion and you may be charged a fee.
Telehealth
If you are a regular patient, telehealth services may be available. Telehealth services are at the discretion of your GP. For more information, please contact the practice.
Translator services
For patients with language difficulties, a telephone translator service can be arranged by calling 131 450.
For patients with hearing difficulties, Auslan interpreters can be arranged by calling 1300 287 526.
Please advise the receptionist if you think this might be needed.
Walk-ins
This centre operates on an appointment basis. Walk-ins are accepted, however, there may be an unavoidable wait as priority is given to patients who have a booked appointment with their GP.
Waiting times
At times, you may experience a waiting period due to your GP attending to urgent or complex medical issues. We sincerely apologise for any inconvenience and appreciate your understanding.
Calling Your GP
Your GP will try to take your call but may be busy with other patients. Please let us know if it is urgent. Reception can promptly email your doctor and request a respone to your concern.
Cancellation and DNA Policy
Please ring the centre and inform the reception team if you are running late. Staff will do their best to help you and accommodate your needs. But being late may be unfair to other patients who would be made to wait.
Missed or cancelled appointments with less than 4 hours’ notice may attract a cancellation fee of $40 for short consultations and $80 for long consultations.
Appointments booked between 8 a.m. and 12 noon must be cancelled before the close of business the previous day.
Some more detailed procedures incur an additional cost. Please note that you will be unable to see any of our doctors until the fee is paid.
Electronic Communication
Our practice values your privacy. At times, we may email you from our secure email system or practice software. You may also receive SMS messages if you have opted in to receive them.
Emergencies
Please dial Triple Zero (000) or attend the nearest hospital in an emergency.
The nearest hospital to the centre is:
North Canberra Hospital
Mary Potter Circuit, Bruce ACT
Test Results
It is our Practice policy that patients make appointments to come back and see their GP for their test results. Appointments can be face-to-face or via a Telehealth consultation. Results are not given over the phone by receptionists. If the result is urgent, you will be contacted to come in earlier for review. Non-urgent review of results should be done within 2 weeks of receiving the notification. We may contact you through SMS, phone, and/or letters regarding your results, follow-up appointments or routine preventative healthcare like vaccinations or screenings. To ensure we can contact you about your results and appointments, please advise our reception team that you would like to opt in to receive SMS communications, or if you need to update your contact details on our records.
Medical Certificates
You must make an appointment to get a medical certificate, and we regret that they cannot be backdated.